Frequently asked questions
We understand investing in renewables for your home is a big step. Go Renewable can help make this process simple and easy to manage.
We've put together some frequently asked questions below. If you can’t find what you're looking for, our dedicated team are on hand to answer any questions you may have.
Frequently asked questions
On this page
Home survey
It is recommended that If you’re interested in any of the following technologies you undertake a Go Renewable home survey to progress with your installation requirements through Go Renewable.
- Air Source Heat Pump
- Ground Source Heat Pump
- Biomass
- Solar Panels
- Battery
You need the survey results to submit a job in the marketplace and get quotes from installers for the renewable technologies you're interested in. This will save you time, as you won't need to get different installers to visit to quote each time.
You can then compare quotes and arrange for your chosen installer to carry out the work.
The home survey starts from £300 for a standard assessment. This includes:
- In-depth information on your home's suitability for renewable technologies.
- Recommendations for where the technology could sit within your home.
- An updated energy performance certificate (EPC) if required.
- Heat loss calculations for every room in your home.
- Suggestions to improve your home’s energy efficiency.
The price may increase depending on the size of your house. If you have a large home (over four bedrooms) we can still carry out a survey. However, the cost may be higher.
The table below shows the pricing information.
| Number of rooms | Home survey base price | |
|---|---|---|
| 12 | £300 | Standard assessment fee |
| 15 | £375 | Tier 1 |
| 18 | £450 | Tier 2 |
| 22 | £550 | Tier 3 |
| 22+ | request a quote | Complex home |
If you’re currently undergoing renovation or extensive construction work at home, we won’t be able to carry out a full home survey. This is because your home will be open to the elements, so we won’t be able to complete a heat loss calculation.
Account support
Please contact the helpdesk team using the online form. Alternatively, you can call us for free on 0808 175 9346.
Please email: gorenewable@mcscertified.com.
Financial support
There's a range of financial support available to help you install or make money from renewable technologies at home in England, Scotland and Wales. Find out what grants, loans and financial schemes are available on the Energy Saving Trust website.
Access to grants, loans and financial schemes depends on where you live. There is currently no funding towards installing renewable technology at home if you live in Northern Ireland.
Go Renewable availability in your area
We're currently piloting Go Renewable in Gloucestershire, Wiltshire, Herefordshire, Worcestershire, Bristol and Oxfordshire. Home survey assessors and installers will only be working in these areas until wider rollout.
If you live outside of these areas, you can still use our free, independent online assessment to find out which renewable technologies are suitable for your home.
If you’re ready to install your chosen technology, please use the MCS find a contractor tool to find certified installers in your area.
Yes. If you register for a Go Renewable account, you’ll automatically sign up to receive a monthly newsletter and updates for when Go Renewable is available in your area.
Your quotes and installation
When posting a job to the marketplace you can increase your chances of getting quotes by choosing multiple installers to quote against your requirements.
If you still need help, please contact the helpdesk team.
Please email gorenewable@mcscertified.com with your query details and someone will be in touch.
MCS is a mark of quality. Using an MCS certified installer will ensure your installer meets recognised industry standards when completing your installation.
MCS certified installers have undergone a rigorous vetting process to demonstrate that they meet these standards. They’re also members of a consumer code which means you’ll get strengthened customer protection.
If your technology is eligible for a government incentive, you’ll need to be able to provide MCS certification to claim this.
Find out more on the MCS website.
Discover which renewable technologies are suitable for your home
Useful resources
Discover more about installing renewable technologies at home with our selection of articles and guides.
Heat pump installation: a step-by-step guide
If you’re looking to install a heat pump, you might have a few questions about the process. This step-by-step guide will take you through the heat pump installation process.
Grants and incentives
Depending on your location, you may be able to access a range of grants and incentives to help with the cost of installing renewables.
Air Source Heat Pumps VS Ground Source Heat Pumps
Is an air source heat pump better than a ground source heat pump? Here’s our guide on how to choose which heat pump is right for you.
Your guide to solar panels
Looking to invest in solar panels? Learn about the costs, savings and what to expect during your installation.
Installing renewables at home
Check out our guide to make sure you cover all the important steps for installation, including how many quotes you should receive.
Making the move to renewable heating
Read more about renewable heating options like heat pumps, solar water heating and biomass that can replace your home's gas or oil boiler.