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Go Renewable
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Terms and Conditions for Installers

Contents

  1. About us
  2. Applicability
  3. Your relationship with Go Renewable
  4. About fees
  5. Professional and ethical conduct
  6. Data protection
  7. Intellectual property rights
  8. Disclaimers
  9. Termination
  10. Law and jurisdiction
  11. Contact details
  12. Acceptance

Schedule 1 Applicable fees

Terminology

Go Renewable — A joint agreement between MCS and Energy Saving Trust (EST)

Householder — an individual property owner, property tenant or temporary renter who lives at the address where the renewable products require fitting.

Installer — the fitter, contractor or other suitably qualified person who carries out the installation.

MCS certified — a business currently certified by MCS for specific technologies.

Renewable Assessment — the independent survey booked by the householder as part of the Go Renewable journey which will be passed to the installer to act as the basis of quotes.

  1. About Us
    1. Go Renewable is a joint agreement between The MCS Service Company Ltd, registered office: First Floor Violet 3 Sci Tech Daresbury, Keckwick Lane, Warrington, Cheshire, England, WA4 4AB, company registration number 07759366 and The Energy Saving Trust Limited, registered office: 223-231 Pentonville Road, London, England, N1 9NG, company registration number 02622374. The Go Renewable brand is owned and managed by the Energy Saving Trust Limited.
    2. Go Renewable is jointly operated through https://www.gorenewable.org.uk.
  2. Applicability
    1. These Terms and Conditions apply to Installers when they register to receive quote requests from the Go Renewable website. They are in addition to any other conditions applicable when visiting the website gorenewable.org.uk not in lieu of them and should be read in conjunction with the Go Renewable Website Terms of Use, Privacy Policy and Cookies Policy which have hyperlinks in the footer of the website.
    2. By accessing and then registering to receive quote requests for the installation of renewable products, you are bound by the Terms and Conditions of this Agreement. If you do not wish to be bound by this Agreement, you should not register for quote requests.
  3. Your relationship with Go Renewable
    1. Registration with Go Renewable is restricted to currently certified MCS businesses. Go Renewable will require a current MID login and password to gain access for the primary account. Upon registration you will be granted access to your installer profile where you must provide all required detail about your business. Completion of these details and acceptance by Go Renewable will grant access to a dashboard of available, posted jobs relevant to the installer’s certified technologies and location.
    2. Go Renewable's responsibility is limited to providing opportunities for you to quote for your services, although we can’t guarantee to provide any enquiries. Go Renewable does not credit check householders or any others who express interest in having renewables installed and therefore Installers must carry out their own due diligence.
    3. All information provided by Go Renewable and included in the Renewable Assessment including heat load calculations is provided for the purpose of the initial Go Renewable quote only. If a Householder accepts the quotation, Installers should verify all data and specifications before contracting with the Householder in line with MCS standards.
    4. In return for the opportunity to provide a quotation, you agree to pay Go Renewable a non-refundable fee every time you send a quote.
    5. You are required to acknowledge that Go Renewable is unable to influence the outcome of any quotation and does not guarantee any work from the jobs that the Installer has quoted for.
    6. You agree that you shall not attempt to circumvent Go Renewable to avoid paying the quotation fee. Any breach of this clause will give rise to our right to terminate this Agreement in accordance with clause 9.3
    7. Go Renewable is not a party to or responsible for any actions, interactions or transactions between you and the Householder (including quotations, payment terms, additional surveys and installation of products and/or services).
    8. In registering for Go Renewable quote requests, you agree that Go Renewable and its operators, MCS and EST shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such interactions. If there is a dispute between you and a Householder, and/or between you and another Installer or sub-contractor or between you and any other third party, you agree that Go Renewable is not under any responsibility to get involved.
    9. In the event that you do have a disagreement with a Householder or with another Installer or sub-contractor, you hereby release Go Renewable and its operators EST and MCS, their employees and agents from any and all losses, claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes other than to the extent arising from our breach of these Terms and Conditions. Nothing in this clause shall limit or exclude either party's liability for anything which cannot be limited or excluded.
    10. Go Renewable, and its operators EST and MCS, will not be involved or held liable for any agreement or contractual obligation between you and the Householder. Furthermore, Go Renewable, and its operators EST an MCS, are not a party to any agreement or contract that could arise between you and the Householder, as a result of you using Go Renewable. Accordingly, Go Renewable, and its operators MCS and EST, accept no liability for loss or damages including loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage that the Installer could incur as a result of any such agreement. Clause 3.7 will survive the termination of these Terms and Conditions.
    11. Nothing in these Terms and Conditions for Installers excludes or restricts Go Renewable and its operator’s EST and MCS, liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
  4. About fees
    1. You will pay a fee for each quotation that you submit to a Householder. The fee applicable will be periodically reviewed and we reserve the right to change the fee at our own discretion. Please see Schedule 1 for the current fees and method of payment.
  5. Professional and ethical conduct
    1. You are required to always behave in a professional and ethical manner. Whilst the list provided below is not exhaustive it is illustrative of the conduct and behaviour expected. This includes providing householders with properly itemised invoices, paying business Tax and where applicable VAT on schedule, employing staff in accordance with UK employment laws and having in place appropriate workplace policies.
    2. You and those employed, or contracted by you, are expected to behave professionally and with courtesy when interfacing with householders, some of whom may be vulnerable and/or elderly. This means being patient and showing respect, no matter how challenging the circumstances.
    3. When interacting using social media, you will not post false or misleading feedback that could bring Go Renewable and its operators MCS and EST into disrepute, submit or encourage others to submit misleading information about Householders, Go Renewable and its operators EST and MCS, which could affect the uptake of renewable products and/or services.
    4. In the event that you are found to have behaved in a way that undermines the scheme, posted fake or fraudulent information, Go Renewable and its operator’s EST and MCS reserve the right to remove your access to Go Renewable in line with clause 9.3, and to inform all stakeholders about the decision.
  6. Data protection
    1. Personal data is processed in accordance with the conditions set out here, MCS Installation Database (MID) and website Terms and Conditions which you are required to acknowledge when you become an MCS certified Installer and also as set out in the Go Renewable Privacy Policy, which can be found here: Go Renewable - Privacy policy
    2. Please note that for the sole purpose of processing quote requests Go Renewable and Installers will be treated as independent Data Controllers, as opposed to joint Data Controllers when entering data into the MCS MID.
    3. Unless it is with the individual's explicit consent, you must never send to Go Renewable any personal information which is considered ‘special categories of personal data’.
      ‘Special categories of personal data’ is information about you or any other person which reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
    4. If you intentionally or accidentally submit such information to Go Renewable, you will be deemed to have consented to Go Renewable processing that personal information. In the event of any issues please contact the DPO whose contact details can be found in the Privacy Policy.
  7. Intellectual property rights
    1. All Content provided on the Installer Dashboard and/or communicated by Go Renewable and its operator’s EST and MCS to you is subject to copyright and other intellectual property rights.
      This content either belongs to Go Renewable or to the partners whose technology and know-how we are highlighting, unless specifically labelled otherwise. All Go Renewable content is protected by applicable United Kingdom and international intellectual property laws and treaties.
    2. Any trademarks, service marks, trade names, logos and other branding displayed belong to their respective owners. These third parties may or may not endorse or be affiliated with or connected with us.
      For the avoidance of legal doubt all third-party trademarks, trade names, logos and other branding are all acknowledged.
    3. You must not reproduce, duplicate, copy or resell any part of Go Renewable or any content from the Go Renewable website, except where expressly permitted to do so.
    4. Unless expressly stated in these Terms and Conditions for Installers, you may not distribute, sell, rent, sub-licence, or in any other manner share quote requests provided by the Go Renewable without Go Renewable’s express written consent. For further information about managing quote requests, please contact Go Renewable using the details provided in Clause 11.
  8. Disclaimers
    1. You should verify all data and specifications within the Renewable Assessment, before contracting with the householder in line with MCS standards. All information provided by Go Renewable and included in the Renewable Assessment is provided for the purposing of initial quote only.
    2. To the extent permitted by law, Go Renewable makes all reasonable efforts to ensure that the content and any other information provided to you is complete, accurate, and up to date, but it makes no warranties, representations, or guarantees (expressed or implied) that this will always be the case.
    3. Go Renewable excludes all implied representations, warranties, conditions, and other terms that may apply to any content that Go Renewable provides.
  9. Termination
    1. MCS is responsible for processing payments and will remove Installers from the Go Renewable platform if they fail to pay the fees in a timely manner.
    2. If you are suspended or withdrawn from MCS as an installer, we may immediately remove your access to the Go Renewable account.
    3. We may immediately terminate, suspend or restrict access to all or any part of the Go Renewable if you fail to comply with these Terms and Conditions, or if we have reasonable grounds to suspect that you have failed to comply with them; or if we receive a complaint from a third-party concerning misconduct, which we subsequently verify.
    4. Any information or data stored in Go Renewable against your account will not be stored or made available after termination.
    5. Any part of these Terms and Conditions that by their nature are intended to survive, shall survive termination or expiry of these Terms and Conditions.
  10. Law and jurisdiction
    1. These Terms and Conditions and the relationship between you and Go Renewable (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. Any dispute, controversy, proceedings, or claim between the Installer and Go Renewable relating to these Terms and Conditions for Installers or to the relationship between either party (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England, wherever your residency.
  11. Contact details

    1. Email
      gorenewable@mcscertified.com

      Telephone
      0333 103 8130 (The MCS Helpdesk)

      Post
      Go Renewable, c/o MCS, First Floor, Violet 3, Sci-Tech Daresbury, Keckwick Lane, Daresbury, Cheshire, WA4 4AB

  12. Acceptance
    1. Installer, if you have registered to receive quote requests you are deemed to have accepted these Terms and Conditions for Installers.

SCHEDULE 1 APPLICABLE FEES

Acceptance of a quote request£16.67

All prices exclude VAT at the standard rate

Pricing current as per May 1st 2025

Fees to be paid to

The MCS Service Company
Account Number: 11029003
Sort code: 16-00-15

Date of issue June 2025

Issue number 001